Refund Policy
Last updated: October 26, 2026
We want you to be happy with what you bought. This page explains when and how you can get your money back.
One-time plans (Tourist Express, Complete course)
You can ask for a full refund within 14 days of your purchase, for any reason. After your refund is approved, access to the paid lessons is closed.
Academy subscription, yearly
You can ask for a full refund within 14 days of your first payment, and within 14 days of each renewal if you did not use the service after the renewal. Cancelling at any time stops future renewals.
Academy subscription, monthly
You can cancel at any time and you will not be billed again. You keep access until the end of the month you already paid for. We do not refund part of a month, except in the cases below.
When we always refund
- You were charged twice for the same plan.
- You paid but access did not open and we could not fix it within 7 days.
- We close your account without a breach of the Terms of Use on your side (we refund the unused period).
- The law where you live gives you a longer right to withdraw or a refund right.
How to ask
Write to rachidelaouad@gmail.com from the email address of your account, and tell us which plan you bought and when. We answer within 3 working days. Approved refunds go back to the original payment method through Stripe or PayPal, and usually appear within 5 to 10 days, depending on your bank.